Our podcast is designed to provide you with top business insights, fresh perspectives from world-class guests, and the tools you need to lead better than before. In this episode, Tony Richards interviews Laura Baker from Boone Electric Cooperative about the cooperative business model.
Segment 1: Tony Richards discusses staggering statistic with our producer, Bill Foster.
01:00 – Welcome to Better Than Before
02:30 – Staggering Statistic
04:30 – Minimalism
Segment 2: Laura Baker, of Boone Electric Cooperative, joins us as today’s featured guest.
10:00 – Defining a Cooperative
14:00 – Guest Background
16:30 – Member Services and Leadership
20:00 – Goals and Challenges
24:30 – Tony’s Lightning Leadership Questions
Segment 3: Leadership Lesson: Employee Turnover and Retention
34:00 – Retaining Existing Talent
38:00 – Hope and Compassion
40:00 – Stability and Trust
Laura Baker is the Director for Member Services for Boone Electric Cooperative in Columbia, Missouri. Boone Electric Cooperative was founded in 1936 as the first electric cooperative in Missouri and continues to serve the people who one the cooperative. They provide electric service to more than 30,000 homes, farms and businesses.
Better than Before is hosted by Tony Richards and produced by Clear Vision Development Group. Our staff includes William Foster and Whitney Coker. You can subscribe or leave a review for Better than Before on Apple Podcasts, Spotify, Stitcher, and iHeartRadio. If you have a leadership question you would like answered on the show, email us at firstname.lastname@example.org.