Psychologists agree: if you want to be happier, spend time with other people. Although there’s no doubt there are some of us who need alone time to re-charge, cutting ourselves off from people for extended periods of time isn’t conducive to being happier. We need people. You need to accept the drink invitation, join some club, volunteer for something that you care about, anything you can think of to build the social part of your life. At no other time in history have we had t

Leaders get tired. Leaders get bored. You’ve delivered the core message to the troops over and over. You keep talking the Core Ideology. You keep finding creative ways to talk about the mission. You share stories that illustrate how the mission is being lived out in the lives of ordinary people. You find new compelling ways to cast the vision. You live out the core values and talk about them in meetings. You keep talking about the key objectives you achieve this year. You kee

My new clients love to tell me their organization is different. They feel it is necessary to get me educated up front on their industry. What I tend to focus on is the one thing that makes all organizations very similar, they are all made up of people. Typically, this is the one place where many organizations have their struggles. They are very good at business intelligence, market intelligence, competitive and peer data. They spend time planning how to become the biggest and

Some folks just like to hear themselves talk. Other people don’t have that much awareness about it. They are not even aware they are talking too much. Or using too many words. They have lost track of themselves. Their filter is turned off. They overshare. When you notice you are talking too much, you ask yourself: WHY AM I TALKING? The acronym also spells WAIT. It’s an amazing E.Q. tactic to use on yourself if you can master the awareness of your communication. This will catc

Believe it or not, many people do not look forward to going to work. How can unenergized and disengaged employees offer terrific customer service, develop innovative products and services and.or come hop with great ideas to move your company into the future? They can’t. They won’t. Your job as executive/business owner/leader is to inspire them to be what they truly desire to be. The best version of themselves. You cannot inspire unless you are inspired. Being abundantly passi

Knowledge has never been easier to access. We all have many ways and opportunities to increase our I.Q. While we do that, we realize there are different levels of understanding. We start out by learning things from scratch and that is when they, at least seem to be, the most complex. When we know nothing or when we assume we know something but we are unconsciously incompetent. As soon as we go up the spectrum of knowledge, things which at one time seemed difficult, now seem m

Here are our top picks for the best leadership & business books for January 2015 Driven To Distraction At Work: How To Focus & Be More Productive by Ned Hallowell Bestselling author Edward M. Hallowell, MD, the world’s leading expert on ADD and ADHD, has set his sights on a new goal: helping people feel more in control and productive at work. You know the feeling: you can’t focus; you feel increasingly overwhelmed by a mix of nonstop demands and technology that seems to be mo

Emotions are powerful. We have to constantly remind ourselves that people are people and not machines. Especially when they don’t behave exactly the way that we would like or in a way that makes sense to us. Happiness, sadness, guilt, laughter and others make up the complete emotional matrix of a person. Sales trainers have for years taught sellers that in order to progress in making a sale, you should “find the pain”. In other words, find the emotions that buyers feel are ho

You should at random times pay attention to every possible conversation that happens during the entire process that your customers pass through in dealing with your company.It is important to truly understand what’s driving your customers’ actions. For example, what is the real reason they are contacting you with queries? Observing the customer interactions might also help you understand why the are buying or why they are not buying your product or service. It can, at times,

There Are All Kinds Of Feedback Benefits. What does feedback do for us? It opens up conversation and shuts down closed off areas between us and our people, between us and our customers and between us and valuable data. Feedback helps cut down our blind spots. No leader likes to be blindsided, right? It also helps us develop more of our potential/ We can only improve on that which we know. Once something is known and discovered, then it can be dealt with, as long as it lays un