Tony RichardsApr 3, 20141 minPolicies Versus PeopleWe need policies. They set the boundaries and create frameworks in which we operate. They can also reflect the philosophy of our...
Tony RichardsMar 13, 20141 minThink Of Yourself As CreativeI did not always think of myself as a creative person. In 1994, I was sitting in a meeting with some executives from my team and a...
Tony RichardsMar 11, 20145 minLeadership & Business Growth Books for March 2014Here are our top picks for the best leadership and business growth books this month. Low Hanging Fruit: 77 Eye-Opening Ways to Improve...
Tony RichardsFeb 26, 20141 minListening To Customer InteractionsYou should at random times pay attention to every possible conversation that happens during the entire process that your customers pass...